Best Practices: Where does your iMIS subject matter expert live?

I’m trying to collect some information on how organizations using iMIS as their primary database satisfy their need for an iMIS subject matter expert. This would include maintaining the database, making changes/updates to the database and exploring systematic solutions to new business processes.

  1. Do you have internal staff with the necessary knowledge of iMIS or do you use an outside contractor or 3rd party company? Or a combination depending on the situation…examples would be great.
  2.  If it’s an internal staff person, do they reside in the Technology department, Operations department or other area?
  3. How large is your organization and staff?
 Any insight to your experience with different structures and the pros/cons or your current structure would be wonderful.
 
Thanks!