Hi,

Simply changing the user password that authenticated the mail server resolved the issue.

Please follow these steps to resolve email issue

1. Make sure Asi workflow service running for that iMIS instance.

2. Please open "Asi.Workflow.Services.exe.config" and change the mail settings section to use username and password

ex,

 <system.net>
  <mailSettings>
   <smtp deliveryMethod="Network" from="lb@fishtech.net">
    <network host="mail.fishtech.net" port="25" defaultCredentials="false"  userName="<secret>" password="<secret>"/>
   </smtp>
  </mailSettings>
 </system.net>

3.Restart the workflow service

4.Subscribe for a blog and add an new entry, so workflow service will instruct notification service to send emails, make sure you must have valid pref. mail address defined in your customer record.

The problem is emails are sending via asynch process, that process does not know current identity so default credentials are not applied automatically we need to use username and password to authenticate your mail server.

Thanks

1. The Asi workflow service is running for that iMIS instance.

2. The "Asi.Workflow.Services.exe.config" mail settings section look like this and work for another customer.

This is iMIS 15.1.2 CD release.

    <mailSettings>
        <smtp deliveryMethod="Network" from="imis@advsol.com">
              <network host="mx.severname.domain" port="25" defaultCredentials="true" />
        </smtp>
    </mailSettings>

Bruce M Walker

BSCI

Chicago IL