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could not start print job

Posted May 17th, 2011 by ann_nguyen
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I have a custom crystal report in the Billing module (iMIS version 15.1.3)  which runs a command behind the scene and every time I go to run the report, I’m prompted with the custom parameters but as soon as I select OK, I get an error below:

“Could not start print job”

 I can run other reports in iMIS except for this one. Does anyone know what may be the cause?

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The issue was resolved by

On May 17th, 2011 ann_nguyen says:

The issue was resolved by changing the odbc of the report to have the same name as the odbc that iMIS uses to run reports. Also ensuring that the database name is the same. I think this is only required for crystal reports with commands.

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