Home » discuss » Public forums » iMIS Community

eCM Admin Portal is not working after ISP change

Posted November 8th, 2011 by wchao
|

Hi,

We are having issue to login eCM admin portal after we switch to another ISP yesterday.  We have updated all the possible config files to new IP address from Web server and had also tried recycled application pools and rebuild permissions.  None seems to work.  I have sent ticket to tech support but I have not heard anything further.  Does anyone have similar situation and had found a resolution?  We are able to login iMIS desktop and website but just not eCM admin portal.

Any tip will be greatly appreciated.

Thanks.

Wen-Lu
PIAA
IT & Database Manager

‹ iMIS Rejects Special Characters in Customer Data - e with an accent mark - éiMIS 15.1.3.8850: PK error generated in Pre Posting Accrual dues stagewhile Dues Billing. ›
login or register to post comments | printer friendly version

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.

When you say switch to

On November 8th, 2011 Balaji says:

When you say switch to another ISP, that means your public IP address must have changed isn't?

I think you need to check your DNS settings whether it is updated with new IP address also check any of your ecm configuration files uses IP address rather using domain URL to consume webservices.

Balaji

Fisher Technology PLC
www.fishtech.net

login or register to post comments

Yes, IP address has changed

On November 9th, 2011 wchao says:

We needed to change IP since different provider owns different IP blocks.  We have searched all the config files in web server to update the IP address and ColdFusion data sources are pointing to new IP address.  Not sure what else can be done.  Only eCM admin portal is not functioning.

Wen

login or register to post comments

Probably related to

On November 9th, 2011 Balaji says:

Probably related to ColdFusion IP License restriction

Look at the below link for more help

http://www.bpurcell.org/macromedia/coldfusion.cfm

login or register to post comments