IBO Access Error

We have an issue with a third party vendor trying to access imis via IBO. When they get to a page it States an IBO error "run cs update sql logins before accessing the IBO". Does anyone have anyinsight into this. We have run the prepare imis database, reset the persmissions and have not resolved this. Their imis version is 15.1.1.xxxx Thanks in advance

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We have a custom app using

We have a custom app using IBO, and in the past we've had to go into file -> system setup -> SQL security setup and run "Create SQL Logins".

That should drop and re-create the correct related iBO.