I have attached a link to a brief video that demonstrates this issue.
Essentially, when using an IQA query that has been set up to return details to the Customer Portfolio, the query runs, the list is generated in an IQA window and a record is selected. When this occurs, the results set is returned to the results pane in the imis customer portfolio, but the cust portfolio is completely inactive. You cannot enter a new record, select a record from the results set, no record is returned to the customer screens, etc.