Hi,
The site Search on my 15.2 WCM site does not return any results no matter any combination of keywords ('a', 'about', 'about us') entered.
Anyone have any experience with this, or suggestions to fix it?
Many thanks, Jon.
Site Search does not return results (15.2)
Thanks for the suggestion, i
On July 30th, 2012 jonathan_kirwan says:
Thanks for the suggestion, i added the snap-in but unfortunately the problem still persists.
I also tried a list of suggestions from ASI - also unfortunately unsuccessful.
Search Checklist:
- PublishService.exe.config has the correct database name and ImisWebServerUrl.
- The web.config has the correct iMIS catalog name.
- The port number given in PublishService.exe.config agrees with the port number given in SearchRemoting.config.
- The directory in the Index Server catalog points to the same folder as is listed in the "Local Protected Path" value for the publishing server's entry in Content Management > Maintenance > Publishing servers, and the Publish Server Code listed on that same page agrees with the PublishServerCode entry in PublishService.exe.config. By default, this directory is IndexServiceProtected and is located under C:\Program Files\ASI\iMIS15.
- Right click the IndexServiceProtected directory and choose Properties > Advanced > enable the checkbox “For fast searching, allow Indexing Service to index this folder”.
- IMIS version and patch level should be 15.1.1.3632 or later (search issues were fixed in 15.1.1.3632).
- Perform a Full Rescan of the iMIS catalog. Manage Computer > Services and Applications > Indexing Service > Directories > right click the IndexServiceProtected directory and choose Full Rescan.
- For WCM sites, you may need to regenerate all content to make sure the search metadata gets published to the catalog (select the root @ folder, click Publish, select Regenerate existing content and make sure Publish children is checked, and hit OK).
- For WCM, look under the Content Properties page for your top level content folder for this WCM site for the Default Website (for search) option. Make sure you have it set to your WCM site.
- If none of the above correct the issue, then delete the "catalog.wci" folder (hidden) located in the index server catalog's configured location, and restart the service.
Windows Security Update KB2698365 with 64-bit systems
On July 30th, 2012 Henry Huey says:
Coming soon in a Tech Alert:
Security update KB2698365 may cause the indexing service to not return data when searching ( events and products) on the MBR site in i15 and on the iMIS site in i100. The issue only occurs when the application server is on a 64 bit system.
Until we resolve this issue, users that are using 64 bit application servers must remove and disable the automatic update of the KB
• Go to Control Panel | Programs | Programs and Features | Installed Updates
• Search in the upper right for KB2698365
• Select Uninstall if the update is installed
• Restart the system
• If the KB is not installed:
o Go to Start>> Windows update
o Check for updates
o Update KB2698365 should be listed
o Select and hide update ( this will prevent the update from being automatically installed)
After restart
• Go to Start>> Windows update
• Check for updates
• Update KB2698365 should be listed
• Select and hide update ( this will prevent the update from being automatically installed)
Thanks for providing very
On September 17th, 2012 jjohn says:
Thanks for providing very concise instructions - works perfectly now.
Check your Windows 2003
Check your Windows 2003 Indexing - if you Run Windows 2008 it is not something you will find in the admin tools - to add it run the 'MMC' command and then add it as a snap-in.
You should see an indexing service on your iMIS Application server for each instance of iMIS. Perhaps your indexing service or your iMIS collection is turned off?
Let me know if you are still stuck