We have upgraded to iMIS 15.0.3. All user information from 10.6 came over ok but when trying to provide other users with an iMIS logins and clicking on the "User Credentials" button on the Customers page an error occurs after about a minute saying "Error - Page Unavailable". this happens to Customers with and without exisitng iMIS logins alike. If anyone has any ideas it would be appreciated.
Thanks,
Eric
We have also been experiencing this issue for several months now and have submitted numerous ASI support tickets for it as well. This continues to be an issue, but our workaround has basically been to rebuild the most often used sections of the user credential page (changing the password, unbinding a login to an IMIS account, binding a login to an IMIS account, etc.) using the iBO.NET. Although the iBOs are not without their own problems, this solution has grown to be somewhat acceptable as our custom user credential page is slowly adding more features.
ASI support helped us out on this to determine that we had records in NAME that were not in the following tables.
Name_Fin
Name_Security
Name_Security_Groups
It seems like those members in NAME not in all 3 tables were the ones there were erroring out.
We ran scripts to make sure all members in NAME were in these tables and all now seems fine with the Users Credentials button. We did a lot of testing in development prior to moving to production and would recommend the same if someone else wants to try this.
We checked all our name records and all contacts have got these entries but still we got this error.
Then we made the following changes in iMIS15 web.config file
<authentication mode="Forms">
<forms name="Login" loginUrl="~/AsiCommon/Controls/Shared/FormsAuthentication/Login.aspx"
timeout="1440" slidingExpiration="false" />
</authentication>
<sessionState stateConnectionString="tcpip=127.0.0.1:42424" sqlConnectionString="data source=127.0.0.1;user id=sa;password="
cookieless="false" timeout="600" />
User Credentials Error
We have been experiencing this as well. It is quite random and seems to be a timout issue. Closing iMIS and opening it again seems to work. Other than that, no resolution that I know of.
Christopher W. Marsch, Database Administrator
MEMA
10 Laboratory Dr
Research Triangle Park, NC 27709
(919) 406-8813